Terms & Conditions

Welcome to the Love Miss Daisy Vintage website terms and conditions for use. These terms and conditions apply to the use of this website at www.lovemissdaisy.com.

By accessing this website and/or placing an order, you agree to be bound by these terms and conditions. Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, do not use this website.

1. Introduction

1.1 You will be able to access most areas of this website without registering your details with us. Certain areas of this Website are only open to you if you register.

1.2 We may revise these terms and conditions at any time by updating this posting. You should check this website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this website. If you do not wish to accept any new terms and conditions you should not continue to use this website.

2. Ordering

2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.

2.2 Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email. The purchase contract will be made when we dispatch your order, even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

2.3 We will only accept orders to PO Box addresses if the address associated with the PO Box and the payment card (which should match) is also supplied. Without this address we will refuse to accept any order placed to a Post Office Box address either in the UK or overseas.

2.4 We may refuse to accept an order:

  1. where goods are not available
  2. where we cannot obtain authorisation for your payment
  3. if there has been a pricing or product description error
  4. if you do not meet any eligibility criteria set out in our terms and conditions

    3. Cancellation and returns policy

    Love Miss Daisy is confident that their customers will be delighted with their purchases.

    3.1 If you are not entirely satisfied with your purchase, it's extremely important that you e-mail terri@lovemissdaisy.com as soon as possible and request a RETURNS CODE NUMBER. Fill in the returns sheet included in your parcel with:

    • Your name
    • Your address
    • Daytime telephone number
    • Invoice number and description of the goods
    • The reason you wish to return the item

    3.2 Returned items must arrive back with us within 14 days of receipt and by Royal Mail Signed For delivery. (International orders should be returned via a signed for service). 

    Returned items must be in the exact condition as sent. Items are tagged and these tags must remain in place and be untampered with to qualify for a return. If items are not returned within this time frame and/or not in the exact condition as sent with original tags in place then no refund will be given and the item will be returned to you. Returns will not be accepted without a returns code number and in this instance the item will be returned to you. 

    3.3 If the customer, for whatever reason without exception, misses delivery of their item, then it is the sole responsibility of the customer to arrange redelivery, and the 14 day returns period still applies from the date of attempted delivery and the date of any card left by Royal Mail or any overseas or local postal service. If in the event that a customer fails to collect their parcel from Royal Mail or any overseas or local postal service and the parcel is returned to Love Miss Daisy, it is the responsibility of the customer to request that we re-send the parcel and the customer must pay the incurred postal costs. If a refund is requested in this instance, then the original postal cost will be deducted from the refund. 

    3.4 Love Miss Daisy is not responsible for any loss or damage to parcels in transit. If parcels are lost or damaged, the customer must request a tracking number and lodge a claim with Royal Mail.  

    3.5 Love Miss Daisy does not accept liability for any damages during return transit. Our customers are responsible for adequately wrapping and insuring any returned items, and sending them back by Royal Mail Signed For Delivery.

    3.6 Return postage costs must be paid for by the customer.

    3.7 Love Miss Daisy reserves the right to refuse refunds on any items they believe to have obviously been worn, or damaged, since dispatch from Love Miss Daisy. In this circumstance, items will either be returned to the customer without refund, or a partial refund may be given less our cleaning and mending costs. 

    3.8 If a vintage garment zip or fastening breaks after the garment has been safely delivered to your door, then this is not grounds for a refund. Customers should accept that vintage zips may be up to 70 years old and delicate in nature and purchasing a vintage garment assumes the customer understands that zips and fastenings may need replacing at some future point. Please refer to the care sheet included in your parcel.

    3.9 If you choose to send your item back by any delivery service other than Royal Mail, please check that the service you use will deliver to a Post Office Box address as it is the responsibility of the customer to ensure that items are deliverable.

    3.10 Any orders made which are sent out by requested special/next day delivery are subject to a 12 hour window where the customer must notify us if they wish to return the item. This is to protect Love Miss Daisy from customers wearing an item and then returning it. Any items you wish to return must be posted back to us by recorded first class delivery within 24 hours. Customers must notify us by email of their intention to return AND OBTAIN A RETURNS NUMBER within 12 hours of receipt of goods.

    3.11 The following items are strictly non-returnable:

    • Ear-rings
    • Hair pins, hair accessories
    • Gift vouchers are non-returnable and may not be exchanged for cash

    3.12 Please send returns to:

    Love Miss Daisy
    PO Box 270
    YO42 9AA

    If a customer does not address the returns package correctly with the above address and the item is lost or returned to them, the 14 day returns period still applies and it is the responsibility of the customer to ensure the items arrive back to us within this time. See 3.2

    The provisions of these clauses 3.1 - 3.12 do not affect your statutory rights.


    Method : Royal Mail 2nd Class Signed For

    • Up to 500g - £4.00
    • 500g-1kg -£4.00
    • 1kg-1.5kg -£8.00
    • 1.5kg- 2kg -£10.00
    • 2kg – 4kg - £15.00
    • Free postage on all UK orders £75 and over


    Method; International Signed For

    • Up to 1kg - £10
    • 1kg-1.5kg - £14
    • 1.5kg –2kg - £16
    • No orders accepted outside UK over 2kg


    Method: International Signed For

    • Up to 1kg – £16
    • 1kg – 1.5kg - £24
    • 1.5kg – 2kg - £30
    • No orders accepted outside UK over 2kg

    Please note: The EU includes the following countries:

    Albania, Andorra, Armenia, Austria (EU), Azerbaijan, Azores (EU), Balearic Islands (EU), Belarus, Belgium (EU), Bosnia Herzegovina, Bulgaria (EU), Canary Islands, Corsica (EU), Croatia, Cyprus (EU), Czech Republic (EU), Denmark (EU), Estonia (EU), Faroe Islands, Finland (EU), France (EU), Georgia, Germany (EU), Gibraltar (EU), Greece (EU), Greenland, Hungary (EU), Iceland , Irish Republic (EU), Italy (EU), Kazakhstan, Kosovo, Kyrgyzstan, Latvia (EU), Liechtenstein, Lithuania (EU), Luxembourg (EU), Macedonia, Madeira (EU), Malta (EU), Moldova, Monaco (EU), Montenegro, Netherlands (EU), Norway, Poland (EU), Portugal (EU), Romania (EU), Russia, San Marino, Serbia, Slovakia (EU), Slovenia (EU), Spain (EU), Sweden (EU), Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan, Vatican City State

    Orders will be shipped within 2 business days of payment being cleared. We ship using Royal Mail Second Class Recorded service (UK) and Royal Mail International Signed For service ( EU & ROW ). We cannot be held responsible for how long it takes Royal Mail to deliver any item once it has been dispatched by us, or for Royal Mail failing to deliver an item once dispatched from us. Any delays because of postal disputes or disruptions are also out of our control and we cannot be held responsible for any ensuing delays in delivery. Please note that if you miss the delivery of your item, it is the sole responsibility of the customer to re-arrange delivery. All items will receive a tracking number which can be supplied to customers on request.

    5. Licence

    5.1 You are permitted to print and download extracts from this Website for your own use on the following basis:

    • no documents or related graphics on this website are modified in any way;
    • no graphics on this website are used separately from accompanying text; and
    • any of our copyright and trade mark notices and this permission notice appear in all copies.

    5.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this website.

    5.3 Subject to clause 5.1, no part of this website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

    5.4 Any rights not expressly granted in these terms are reserved.

    6. Service access

    6.1 While we endeavour to ensure that this website is normally available 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period.

    6.2 Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

    7. Visitor material & conduct

    7.1 Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

    7.2 You are prohibited from posting or transmitting to or from this website any material:

    1. that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
    2. for which you have not obtained all necessary licences and/or approvals;
    3. which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
    4. which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

    7.3 You may not misuse the website (including, without limitation, by hacking).

    7.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.2 or 7.3.

    8. Links to and from other websites

    8.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

    8.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:

    1. you do not remove, distort or otherwise alter the size or appearance of the Love Miss Daisy logo;
    2. you do not create a frame or any other browser or border environment around this Website;
    3. you do not in any way imply that we are endorsing any products or services other than our own;
    4. you do not misrepresent your relationship with us nor present any other false information about us;
    5. you do not otherwise use any Love Miss Daisy trade marks displayed on this Website without our express written permission;
    6. you do not link from a website that is not owned by you; and
    7. your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

    We expressly reserve the right to revoke the right granted in this clause 7.2 for breach of these terms and to take any action we deem appropriate.

    8.3 You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 7.2.

    9. Disclaimer

    9.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

    9.2 The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.

    10. Liability

    10.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

    10.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

    10.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

    11.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

    11. Governing law and jurisdiction

    11.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

    11.2 We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.

    12. Miscellaneous

    12.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions

    12.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

    12.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.